Reverse Accidental Refunds
Merchants may encounter scenarios where they have initiated a refund in error and need to reverse the action. Bolt cannot reverse merchant-initiated refunds, even upon request and consent from the merchant. Instead, merchants can use one of the suggestions in this article to reverse a refund.
How to Reverse a Refund
Merchants needing to reverse a refund that they have initiated have two options:
- Recharge the customer after giving notice
- Credit the customer offline