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refunds

  • Issue Refunds for BC

    BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on performing a refund.


  • Issue Refunds for M1

    Merchants should issue refunds from within the Magneto Admin Console. Bolt recommends using Magento’s Official Documentation to complete this action.


  • Issue Refunds for M2

    Refunds are best processed by issuing a refund through Magento, as the Bolt Merchant Dashboard will not automatically sync with your order management system.


  • Issue Refunds for NetSuite

    Merchants should issue refunds from within the NetSuite Console. Bolt recommends using NetSuite’s Official Documentation to complete this action.


  • Issue Refunds for SFRA

    Refunds are processed through the Business Manager console.


  • Issue Refunds for SiteGenesis

    Refunds are processed through the Business Manager console.


  • Issue Refunds for Volusion

    You can issue refunds from Volusion’s console. Refer to Volusion’s How to Refund an Order article for more information.


  • Issue Refunds for WC

    Refunds are best processed by issuing a refund through WordPress + WooCommerce, as the Bolt Merchant Dashboard will not automatically sync with your order management system. Bolt recommends using WooCommerce’s Official Documentation to complete this action.


  • Refund a Visa Giftcard That Doesn't Exist

    Unfortunately, this cannot be done within Bolt. There are various solutions that could to be made internally within your company, for example, store credit.


  • Refunds

    Once a refund has settled, it can take up to 7 days for the refund to show up on the customer’s statements. The speed at which the refund appears on the statement is fully dependent on the customer’s card issuer.


  • Reverse Accidental Refunds

    Merchants may encounter scenarios where they have initiated a refund in error and need to reverse the action. Bolt cannot reverse merchant-initiated refunds, even upon request and consent from the merchant. Instead, merchants can use one of the suggestions in this article to reverse a refund. How to Reverse a Refund Merchants needing to reverse a refund that they have initiated have two options: Recharge the customer after giving notice Credit the customer offline


  • Void Transactions for NetSuite

    The Void button in NetSuite is only available when the transaction is put into the Review state By Bolt. Contact Bolt Support if you need to void a transaction. When a transaction is Completed the Void button will be removed from the NetSuite UI.