Merchants may encounter scenarios where they have initiated a refund in error and need to reverse the action. Bolt cannot reverse merchant-initiated refunds, even upon request and consent from the merchant. Instead, merchants can use one of the suggestions in this article to reverse a refund.

How to Reverse a Refund

Merchants needing to reverse a refund that they have initiated have two options:

• Recharge the customer after giving notice
• Credit the customer offline