You should issue refunds in your eCommerce platform’s order management system. Bolt receives a notification of the refund and updates the transaction details accordingly.

Refunds by Platform

Refer to each eCommerce platform’s official documentation when issuing refunds from their admin console.

• Magento 1
• Magento Commerce
• WooCommerce
• BigCommerce
• NetSuite ERP
• Salesforce Commerce Cloud
• Miva
• Drupal

You can also refer to the Platform Operations section of our documentation for any unique steps available for your eCommerce Platform.

Processor Limitations

Authorize.net

Merchants must wait for the transaction to be settled before issuing a refund. Issuing a refund before settlement presents an error stating the refund could not be completed.

Fee Refunds

Bolt collects fees on transaction capture.

Refer to our documentation on fee refunds to learn more.