​
Refunds by platform

For most integrations, issue refunds in your eCommerce platform order management system. Bolt receives the refund notification and updates transaction details.
PlatformDocumentation
BigCommerceOrder actions
WooCommerceManaging orders
Salesforce Commerce CloudB2C orders
Adobe Commerce / MagentoOrder management
See Bolt Checkout platform guides for platform-specific steps.

​
Refund timing

After you issue a refund, processing begins and the shopper receives email confirmation. Refunds can take up to 7 days to appear on the customer’s statement, depending on the card issuer. If the customer does not see the refund after 7 days, they should contact their issuer.

​
Declined refund authorizations

Refund authorizations can fail when a card is fraudulent, closed, lost, or stolen. Card networks require these checks and Bolt cannot override them. When refund authorization fails, contact the shopper and coordinate an alternative method:
  • PayPal
  • Gift card or store credit
  • Check or ACH
See refund recommendations for more detail.

​
Processor notes

Authorize.net: Wait until the transaction settles before issuing a refund. Refunding before settlement returns an error.