The Bolt Support Team is available Monday through Friday, 8:30 AM to 9:00 PM ET, via email or ticket submission.
Create Support Account
To create and track support tickets, create a Bolt Support Account.
Note that this account requires a separate username and password from your Bolt Merchant Dashboard account.
Submit Ticket
- Go to the Bolt Support Page.
- Click the + Ticket button.
- Fill in ticket information:
- Title: Enter a descriptive title
- Description: Describe the issue. Include screenshots of any errors and a detailed explanation.
- Never attach screenshots of your bank or credit card information when submitting a support ticket.
- Bolt Support Team never asks for your bank account or routing numbers.
View Support Requests
You can review the status of your active support requests:
- Log in to the request portal.
- Your tickets appear in a table.
- Select a ticket to continue the discussion.
We are not affiliated with the Bolt.eu (formerly Taxify) rideshare app.
