Renew Your Domain

Learn what to do when your domain name is about to expire.

Error Codes

Learn about error codes for orders, discounts, shipping details, and tax calculations.

Authorization Response Codes

Learn about authorization response codes for different processors or gateways.

Bolt Checkout Modal Doesn't Open

How to troubleshoot the Checkout Modal when it does not open for shoppers.

Externally Marked BigCommerce Orders

Why are Bolt orders marked 'external' in BigCommerce?

Handle Cardholder Reports of Fraud

How merchants can handle fraud claims submitted by a cardholder.

Handling Rejected Orders

How to help shoppers with rejected orders.

Imported Orders From ShipStation to BigCommerce Have the Wrong Status

Why are my ShipStation Orders getting rejected?

Load Speeds, Script Sizes, & Site Performance

How to analyze your page load speeds and overall site performance.

Modal Styling

Learn about the styling options available for the Bolt Checkout modal.

No Delivery Options Available

How to troubleshoot issues with fetching shipping options for shoppers in Bolt Checkout.

Order is Unlinked in BigCommerce

How do I re-link an unlinked order in BigCommerce?

Order Not Showing in Bolt

Why does this order not show in the Bolt Dashboard?

Pre-Authorization Server Failures

Learn how to investigate pre-authorization server errors.

Refund a Visa Giftcard That Doesn't Exist

How do I refund a VISA gift card that doesn't exist anymore?

Reverse Accidental Refunds

How to reverse an accidental refund.

Supported Browsers

Learn about which browsers and browser versions Bolt Checkout supports.