📍 Bolt Help / Operations / Transactions

Transactions

Merchants can view transactions from the Bolt Merchant Dashboard. By selecting a transaction, you get access to transaction details and actions such as force-approvals, recharges, refunds, re-reviews.

How to View Transactions

  1. Log in to the Bolt Merchant Dashboard.
  2. Navigate to Transactions.
  3. Click a transaction to view its details and available actions.

You can also navigate to individual transactions from the Transactions List in Analytics.

Transaction Details

The transaction detail view displays more information about this transaction and available actions.

  • Customer and payment information
  • Indemnification and risk information
  • Transaction events
  • Itemized receipt

Fees Breakdown - Beta Only


Transaction Fees Breakdown is currently available to participating Beta merchants.


Click Fees to view a breakdown of the fee types applied to this transaction.

Product Subscriptions with Ordergroove

If this transaction included a product subscription, the subscription details appear in the Payment section.

transaction is a subscription

Click Subscription to view and manage this subscription from the RC3 dashboard.

Controls

In Transactions, you can apply filters and time frames to a search to narrow the results of transactions returned. To use these controls, scroll to the sub-navigation bar and select the dropdowns to expand your options (listed in the following sections).

Filters

Filter Name Filter Type Description
Refunds Transaction A credit transaction issued to the shopper.
Payments Transaction A debit transaction paid by the shopper.
Transfers Transaction A funding transaction to the merchant.
Authorized Status Approved for transaction but not yet captured.
Cancelled Status The transaction is no longer being processed.
Completed Status The transaction was successful.
Failed Authorization Status The transaction was unsuccessful but was not cancelled or rejected.
In Progress Status The transaction is in progress (e.g., authorized but not captured).
In Review Status The transaction is being investigated.
Permanently Rejected Status The transaction was rejected permanently.
Recently Rejected Status The transaction was rejected but can be updated.
In Re-review Status The transaction is being re-investigated at the request of the merchant.
Dispute Open Dispute The dispute is active.
Dispute Won Dispute The dispute was won for the merchant.
Dispute Lost Dispute The dispute was lost for the merchant
Amount Numerical Range A dollar amount range (e.g., 2.00 - 6.00).

Time Frames

Time Range Description
All Time Default. All active and inactive transactions that have ever been processed.
Today All transactions for the current calendar day.
Past 24 Hours All transactions from the past 48 hours.
Past 48 Hours All transactions from the past 24 hours.
Past Week All transactions from the past 30 calendar days.
Past 30 Days All transactions from the past 7 calendar days.
Custom Date Any custom date range.

Reset Controls

To reset your filters and time range, navigate to the FILTER dropdown and select CLEAR ALL.

More In This Section

Capture Authorized Transactions
How to capture authorized transactions in the Bolt Merchant Dashboard.
Capture Payments for SFRA
How to capture payments for Salesforce Commerce Cloud SFRA.
Capture Payments for SiteGenesis
How to capture payments for Salesforce Commerce Cloud.
Export Transactions
How to export transactions from the Bolt Merchant Dashboard.
Micro-Authorizations
This feature enables you verify a shopper through micro-authorization.
Transaction Investigation Guide
Learn how to explore your transactions and gain deeper insights.
Transaction Limits
Learn about Bolt's transaction limits for minimum and maximum totals.
Update Shipping Address for a Transaction
How to update a transaction's shipping address after it has been submitted.
Void Authorized Transactions
How to void authorized transactions in the Bolt Merchant Dashboard.
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