Bolt has launched a new Merchant Dashboard experience, which is currently in Beta. See this page for help documentation that reflects the new dashboard.
Merchants can view transactions from the Bolt Merchant Dashboard. By selecting a transaction, you get access to transaction details and actions such as force-approvals, recharges, refunds, re-reviews.
How to View Transactions
- Log in to the Bolt Merchant Dashboard.
- Navigate to Transactions.
- Click a transaction to view its details and available actions.
Our video provider is currently experiencing an issue where certain video types are blocked from embedding. Thank you for your patience while we work to resolve this issue.
You can also navigate to individual transactions from the Transactions List in Analytics.
The transaction detail view displays more information about this transaction and available actions.
- Customer and payment information
- Indemnification and risk information
- Transaction events
- Itemized receipt
Fees Breakdown - Beta Only
Transaction Fees Breakdown is currently available to participating Beta merchants.
Click Fees to view a breakdown of the fee types applied to this transaction.
If this transaction included a product subscription, the subscription details appear in the Payment section.
Click Subscription to view and manage this subscription from the RC3 dashboard.
In Transactions, you can apply filters and time frames to a search to narrow the results of transactions returned. To use these controls, scroll to the sub-navigation bar and select the dropdowns to expand your options (listed in the following sections).
|Filter Name||Filter Type||Description|
|Refunds||Transaction||A credit transaction issued to the shopper.|
|Payments||Transaction||A debit transaction paid by the shopper.|
|Transfers||Transaction||A funding transaction to the merchant.|
|Authorized||Status||Approved for transaction but not yet captured.|
|Cancelled||Status||The transaction is no longer being processed.|
|Completed||Status||The transaction was successful.|
|Failed Authorization||Status||The transaction was unsuccessful but was not cancelled or rejected.|
|In Progress||Status||The transaction is in progress (e.g., authorized but not captured).|
|In Review||Status||The transaction is being investigated.|
|Permanently Rejected||Status||The transaction was rejected permanently.|
|Recently Rejected||Status||The transaction was rejected but can be updated.|
|In Re-review||Status||The transaction is being re-investigated at the request of the merchant.|
|Dispute Open||Dispute||The dispute is active.|
|Dispute Won||Dispute||The dispute was won for the merchant.|
|Dispute Lost||Dispute||The dispute was lost for the merchant|
|Amount||Numerical Range||A dollar amount range (e.g.,
|All Time||Default. All active and inactive transactions that have ever been processed.|
|Today||All transactions for the current calendar day.|
|Past 24 Hours||All transactions from the past
|Past 48 Hours||All transactions from the past
|Past Week||All transactions from the past
|Past 30 Days||All transactions from the past
|Custom Date||Any custom date range.|
To reset your filters and time range, navigate to the FILTER dropdown and select CLEAR ALL.