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operations

  • Backoffice & Phone Orders Guide

    Merchants receive incoming orders in a variety of ways—not just through their online storefront. For some merchants, phone orders even make up 30-40% of their business! Because of this, it’s important to understand the significance of each backoffice order placement method and their indemnification coverage.


  • Capture Payments for SFRA

    Payment can be captured through the Business Manager console.


  • Capture Payments for SiteGenesis

    Payment can be captured through the Business Manager console.


  • Issue Refunds for BC

    BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on performing a refund.


  • Issue Refunds for M1

    Merchants should issue refunds from within the Magneto Admin Console. Bolt recommends using Magento’s Official Documentation to complete this action.


  • Issue Refunds for M2

    Refunds are best processed by issuing a refund through Magento, as the Bolt Merchant Dashboard will not automatically sync with your order management system.


  • Issue Refunds for NetSuite

    Merchants should issue refunds from within the NetSuite Console. Bolt recommends using NetSuite’s Official Documentation to complete this action.


  • Issue Refunds for SFRA

    Refunds are processed through the Business Manager console.


  • Issue Refunds for SiteGenesis

    Refunds are processed through the Business Manager console.


  • Issue Refunds for Volusion

    You can issue refunds from Volusion’s console. Refer to Volusion’s How to Refund an Order article for more information.


  • Issue Refunds for WC

    Refunds are best processed by issuing a refund through WordPress + WooCommerce, as the Bolt Merchant Dashboard will not automatically sync with your order management system. Bolt recommends using WooCommerce’s Official Documentation to complete this action.


  • Magento 1 Supported Applications

    Abandoned Cart Discounts+ Shipping+ Tax Calculation Marketing Klaviyo Honey 1 Native Magento Shipping Avalara Zoho 2 CartStack Smile.io NetSuite Fulfillment 3 TaxJar Metrilo ShipHero ShipperHQ ShipStation Requires additional set-up and approval by Bolt ↩︎ No direct integration, but Bolt will not interfere with the CRM tool ↩︎


  • Magento Commerce Supported Applications

    Abandoned Cart Discounts+ Shipping+ Tax Calculation Marketing Klaviyo Honey 1 Native Magento Shipping Avalara Zoho 2 DOt Mailer Magestore Giftvoucher 1 NetSuite Fulfillment 3 TaxJar Metrilo Bronto Smile.io ShipHero Nosto 4 Unirgy Giftcert ShipperHQ Metrilo 1 Aheadworks Store Credit & Refund ShipStation Amasty Gift Cards Amasty Reward Points Mirasvit Store Credit Mageplaza Gift Card Requires additional set-up and approval by Bolt ↩︎


  • Place Phone Orders BC

    BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on creating a manual order.


  • Place Phone Orders for M1

    Merchants should place phone orders from within the Magneto Admin Console. Bolt recommends using Magento’s Official Documentation to complete this action.


  • Place Phone Orders for M2

    Merchants can use Bolt to process payments for orders manually created in the Magento Commerce console.


  • Place Phone Orders for NetSuite

    Merchants should issue refunds from within the NetSuite Console. Bolt recommends using NetSuite’s Official Documentation to complete this action.


  • Place Phone Orders for SFRA

    How to Place a Phone Order Log in to your SFCC Business Manager Console. Navigate to Merchant Tools> Ordering > Customer Service Center. Select Create New Order. Select customer, set shipping address and billing address, add products and shipping method. Select Submit Order. Choose Bolt Payment as the payment method and select the arrow. Save. Bolt Checkout opens. Fill the all details in Bolt modal and click the Pay button.


  • Place Phone Orders for SiteGenesis

    How to Place a Phone Order Log in to your SFCC Business Manager Console. Navigate to Merchant Tools> Ordering > Customer Service Center. Select Create New Order. Select customer, set shipping address and billing address, add products and shipping method. Select Submit Order. Choose Bolt Payment as the payment method and select the arrow. Save. Bolt Checkout opens. Fill the all details in Bolt modal and click the Pay button.


  • Place Phone Orders for Volusion

    Merchants can place phone orders within the Volusion console.


  • Place Phone Orders for WC

    Merchants can use Bolt to process payments for orders manually created in the WordPress + WooCommerce Admin Console.


  • Void Transactions for BC

    BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on performing order actions.


  • Void Transactions for M1

    Merchants should void transactions from within the Magneto Admin Console. Bolt recommends using Magento’s Official Documentation to complete this action.


  • Void Transactions for M2

    Merchants should void transactions from within the Magento Commerce Admin console. When an authorized transaction is canceled (voided) from the store admin, the order is put in Canceled state.


  • Void Transactions for NetSuite

    The Void button in NetSuite is only available when the transaction is put into the Review state By Bolt. Contact Bolt Support if you need to void a transaction. When a transaction is Completed the Void button will be removed from the NetSuite UI.


  • Void Transactions for SFRA

    You can void transactions from the Business Manager console.


  • Void Transactions for SiteGenesis

    You can void transactions from the Business Manager console.


  • Void Transactions for Volusion

    You can void transactions from Volusion’s console. Refer to Volusion’s How to Refund an Order article for more information.


  • Void Transactions for WC

    Merchants should void transactions through WordPress + WooCommerce, as the Bolt Merchant Dashboard will not automatically sync with your order management system. Bolt recommends using WooCommerce’s Official Documentation to complete this action.