For users of Fraud Protection, override Bolt’s fraud decision while an order is in the Recently Rejected status. This action is called a force approval.

Learn how to set the rejection override window.

When to Force-Approve an Order

Generally speaking, we do not recommend force-approving orders. Bolt’s fraud detection engine is highly sophisticated. It collects numerous data points on each order to determine whether the activity is fraudulent. Additionally, part of the reason you’ve purchased our product is so that you don’t have to worry about reviewing orders.

However, force approval may be appropriate in the event that you’ve had personal contact with the customer who was rejected (for example, an in-person visit) and feel entirely confident that the order is legitimate. Otherwise, we recommend keeping the order in a rejected state.

How to Force-Approve an Order

1. Log into the Bolt Merchant Dashboard.
2. Select Transactions.
3. Locate the transaction that you are looking to force-approve. You can search on: customer name, order number, Bolt transaction ID, or customer email.
4. Select the transaction to open the transaction details. Note that only transactions with a status of Recently Rejected can be force-approved.
5. Select Force Approve from the Actions Menu.
6. Confirm.