📍 Bolt Help / Fraud & Risk / Manage Your Allowlist
Manage Your Allowlist
How to add or remove customers from your allowlist for bypassing Fraud Protection services.

New Dashboard Notice

Bolt has launched a new Merchant Dashboard experience. See this corresponding page for help documentation that reflects the Legacy Dashboard.

Please note that Legacy Dashboard documentation may no longer have up to date information on our newest features and releases.

For users of Fraud Protection, use the Allowlist to bypass Bolt’s Fraud Protection services for certain trusted customers. This is commonly used for shoppers who routinely place large backoffice orders.

WARNING

Orders placed for shoppers belonging to the allowlist are immediately approved, not assessed a Bolt fee, and are not covered for fraud indemnification.

How to Add an Email Address

  1. Log into the Bolt Merchant Dashboard.
  2. Navigate to Fraud Protection > Settings > Email Allowlist.
  3. Click + Add Email Address.
  4. Enter the email address.
  5. Click Add.

How to Add an IP Address

  1. Log into the Bolt Merchant Dashboard.
  2. Navigate to Fraud Protection > Settings > IP Address Allowlist.
  3. Click + Add IP Address.
  4. Enter the IP address.
  5. Click Add.

How to Remove a Shopper

  1. Log into the Bolt Merchant Dashboard.
  2. Navigate to Fraud Protection > Settings > Allowlist.
  3. Locate the email or IP address and click Delete (trash can icon).
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