Determining Chargeback Liability

Learn how Bolt determines who is liable for a chargeback. The information in this article applies if you use Fraud Protection.

Add Merchant IP Addresses

How to add merchant IP addresses to the allowlist in the Bolt Merchant Dashboard, for users of Fraud Protection.

Enable Order Rejection Overrides

Define order rejection and override settings.

Fraud Protection for Bolt Accounts

Manage Your Allowlist

How to add or remove customers from your allowlist for bypassing Fraud Protection services.

Manage Your Blocklist

How to add or remove known fraudsters from your blocklist.

The Fraud Review Process

Learn about Bolt's fraud review process, our scoring methodology, and how to handle rejected orders. This information applies to merchants who use Fraud Protection.