You may find yourself with the following scenario:
“My customer has received a notification that their order is on hold or that their order has been rejected. They have contacted me to resolve this issue. How should I respond?”
Bolt recommends reviewing the order’s rejection reasons displayed in the transaction details for the order before overriding a rejection. Here are the top two solutions you can try to resolve this issue:
rejected-reversiblestate, then you can take the following actions: confirm rejection, submit for re-review, or force approve the order.
rejected-irriversiblestate, you can instruct the shopper to try to checkout again.
If you know with certainty the order should not be rejected, you can add the shopper to your merchant Allowlist.
To maximize chances for a successful re-review, Bolt needs as much information as possible.