Imported Orders From ShipStation to BigCommerce Have the Wrong Status
ShipStation imports orders marked
Manual Verification Required and updates their status to
Awaiting Shipment by default. This bypasses Bolt’s Fraud Review process, which can result in rejected orders.
Different gateways (Check, Stripe) use unique terminology to define their order statuses. You must ensure that your webhooks are listening for the correct terminology based on the gateway used.
Reach out to ShipStation support and request that orders imported with a
Manual Verification Required designator are updated to one of the following statuses: