Order Review and Status Changes When a user places an order, its initial order status is Manual Verification Required. There are three potential statuses the order may take after review: Bolt Status BigCommerce Status Description In Review Pending Order was created and is under review. Completed Awaiting Payment Order passed fraud review and requires manual capture. Completed Awaiting Fulfillment Order passed fraud review and was automatically captured.
|Platform||Bolt Plugin Version|
|Magento 1 (EOL Feb 2021)||2.9.0|
|Magento Commerce (M2)||2.19.0|
|Salesforce Commerce Cloud||20.2.0|
Connecting Bolt with Klaviyo requires your ecommerce platform to have the Klaviyo integration already installed and set up. 1. Complete Klaviyo Integration Setup Use the following guides by Klaviyo to set up your Klaviyo integration. BigCommerce Magento Magento Commerce Salesforce Commerce Cloud Volusion WooCommerce 2. Set up Bolt Use the Platform Guides to add Bolt to your store. BigCommerce Magento Magento Commerce Salesforce Commerce Cloud Salesforce SFRA Volusion WooCommerce 3.
On rare situations, an order that is successfully placed in Bolt doesn’t immediately push to BigCommerce. We resolve this by proactively identifying these orders and then creating them in BigCommerce by using the BigCommerce Application Programming Interface(API). Orders created via the BigCommerce API are marked as coming from external in your BigCommerce dashboard. If you notice a high number of external orders in your BigCommerce dashboard, please email Bolt Support.
Issue ShipStation imports orders marked Manual Verification Required and updates their status to Awaiting Shipment by default. This bypasses Bolt’s Fraud Review process, which can result in rejected orders. Reason Different gateways (Check, Stripe) use unique terminology to define their order statuses. You must ensure that your webhooks are listening for the correct terminology based on the gateway used. Solution Reach out to ShipStation support and request that orders imported with a Manual Verification Required designator are updated to one of the following statuses:
BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on performing a refund.
BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on creating a manual order.
You must have an approved Bolt account before installing Bolt Checkout to your store. Sign up for a free account.
firstname.lastname@example.org a user by completing the following fields:
BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on performing order actions.