📍 Bolt Help / Operations / Analytics / Risk Analytics

Risk Analytics

How to view risk analytics in the Bolt Merchant Dashboard.

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New Dashboard Notice

Bolt has launched a new Merchant Dashboard experience. See this corresponding page for help documentation that reflects the Legacy Dashboard.

Please note that Legacy Dashboard documentation may no longer have up to date information on our newest features and releases.

Risk Analytics displays key metrics like approval rates and rejection rates across dimension such as device type (e.g., mobile).

risk-analytics

Risk Analytics

Metric	Type	Description
Network Approval Rate	Table	List of network approval rates (Amex, Discover, Mastercard, Visa) as a percentage of orders in the defined scope
Overall Approval Rate by Network	Chart	Approval rate percentage across all dimensions (network, web, mobile, desktop) in the defined scope.
Order Counts by Status	Chart	Monthly total Bolt Rejected and Bolt Approved orders.
Order Approval Rate by Platform	Chart	Percentage of orders approved order platforms.

Transaction Review Tickets

You can review a table of all re-reviews submitted by your team and track their status using the following fields.

Field Name	Description
Merchant Division	The subdivision of your merchant account that handled the transaction.
Original Tx Reference	The original alpha-numeric transaction reference unique to Bolt.
Opened By	The representative who opened the review request.
Status	The status of the transaction’s review (`OPEN` or `CLOSED`).
Review Creation Date	The date the review request was made.
Review Complete Date	The date the review was completed by Bolt.
Original Txn Date	The date of the shopper’s transaction.
Notes	Notes from the representative who submitted the review request.

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