📍 Bolt Help / Dashboard / Transactions / Void Authorized Transactions Void Authorized Transactions How to void authorized transactions in the Bolt Merchant Dashboard. Page Contents Click to expand. Merchants can manually void an authorized transaction in the Bolt Merchant Dashboard. Voiding an authorization cancels the shopper’s order prior to the capture of funds. How to Void a Transaction Log into the Bolt Merchant Dashboard. Select Transactions. Locate the transaction by searching for the following: customer name, order number, Bolt transaction ID, or customer email. Select the transaction to open the transaction details; only transactions with a status of Authorized or In Review can be voided. Select Void from the Actions menu. Confirm. This does the following: Removes your hold on the customer’s funds Sends the customer an email informing them of the declined order. Changes the order status for the transaction to Cancelled in the Bolt Merchant Dashboard Cancels the transaction in your eCommerce platform NOTE If you choose to partially capture funds and do not have multiple capture enabled, you will not be able to capture the reminder of the funds on the order! Fees Learn which Bolt fees are eligible for refund when you void a transaction. Void Transactions for Cart Platforms