📍 Bolt Help / Platforms / BigCommerce / BigCommerce - Embedded Accounts / FAQs FAQs Frequently asked questions for BigCommerce merchants using Bolt One-Click. Page Contents Click to expand. The FAQs below will give you more information on using Bolt One-Click Checkout with BigCommerce. If you have question but want a response, please reach out to your Bolt representative or Bolt’s Support Team. You can also find more FAQs on our Bolt One-Click for BigCommerce Information Page. Basics What is Bolt One-Click Checkout? Click to expand. Bolt One-Click Checkout is a Bolt product that serves multiple customers: Retailers: Bolt Checkout enables a hassle-free, secure one click checkout experience and gives the Bolt One-Click Checkout to 11 million shoppers 一 even if they’ve never been at your site before. Get 50% higher checkout conversion rates, more repeat purchases, and higher AOV with Bolt One-Click. Shoppers: Shoppers will avoid the headache of remembering passwords and filling out lengthy forms 一 every shopper in the Bolt network gets an expedited shopping experience. How does One-Click Checkout differ from the standard BigCommerce checkout process? Click to expand. Bolt provides a cross-retailer accounts network for consumers shopping online. This allows shoppers to sign up only once across merchants in the Bolt network. Once a shopper visits a Bolt merchant, they experience a one click checkout - thanks to saved address and payment information. As a result, shoppers can experience a One-Click Checkout experience on all sites in the BigCommerce + Bolt Network. Because the experience is added onto your checkout, the checkout looks and feels native without navigating users off of your store. What value does One-Click Checkout provide? Click to expand. Fewer Cart Abandonments. Higher Conversion Rates. Higher Average Order Value. Access to Bolt’s network of 11 million shoppers. Access to Merchant Analytics in the Bolt Merchant Dashboard. Onboarding & Access How do I sign up for Bolt One-Click Checkout? Click to expand. You can sign up for Bolt via BigCommerce’s App Store. You can also sign up via our Quick Connect wizard. Open Quick Connect How long does the integration take to implement? Click to expand. From the time you get access to your Bolt Account (instantaneous on sign up), you can log into Bolt, retrieve your keys, and then set up your integration with Bolt in about 2-5 minutes (depends on your payment processor). Read More: Set Up Bolt One-Click Checkout How do I access my Bolt Account? Click to expand. If you are not immediately logged in during the sign up and set up process, you should receive an invitation email from merchantsupport@bolt.com inviting you to log into your account. After that, you can access your Bolt Account via our Merchant Dashboard at merchant.bolt.com. Shopper Experience What happens if a shopper has a Bolt Account and a BigCommerce Account? Click to expand. In the event that your shopper has a BigCommerce Store Account (or, while you are running tests and also have a BigCommerce Store Account), BigCommerce Store Accounts will have login precedence over Bolt Shopper Accounts. This usually happens when accounts are tied to the same email. This means that a user with a BigCommerce Store Account, as well as a Bolt Shopper Account, will be logged into their BigCommerce Account first. Operations How to I make Back Office Orders? Click to expand. We recommend using BigCommerce for Back Office Orders. What analytics and metrics do you offer? Click to expand. In the Analytics tab of your Bolt Merchant Dashboard, you can see a variety of metrics and analytics related to shopper activity in your storefront. Read More: Bolt One-Click for BigCommerce Analytics How do I change my capture settings? Click to expand. If you wish to change your capture settings (auto-capture vs. manual) after your initial set up, create a support ticket and request the change. Read More: Configure Capture Settings Checkout Customization Can I add my merchant logo to the checkout modal? Click to expand. You can! Go to your Bolt Merchant Dashboard. Navigate to Settings > Checkout. Select your image (PNG preferred) and either drag it into the upload box or upload it as a file. Select Publish to finalize, or Cancel to opt out of the change. Read More: Enable Checkout Logo Can I change the text that says 'Credit/Debit Card'? Click to expand. Yes you can. You can change this in your BigCommerce control panel. Can I change the Bolt Shopper Account Creation opt-out to opt-in? Click to expand. This cannot be changed.