📍 Bolt Help / Platforms / Adobe Commerce / Operations Guides / Magento 2 / Magento Commerce Order Status Mapping
Magento 2 / Magento Commerce Order Status Mapping
View platform operations & order statuses for Magento Commerce.

Order Review and Status Changes

As Bolt processes the order, it will transition through several different statuses:

Magento Status Description
Payment Review Orders are set to a status of payment review when a shopper places an order on your Magento store.
Processing Orders are set to a status of processing when Bolt approves the order. If you have Bolt enable ‘auto-capture’, the payment is captured at this point. Otherwise, the payment is captured when you issue an invoice.
Deferred Orders are set to a deferred status when Bolt suspects the transaction is at high risk of being fraudulent and reversibly rejects the order. You may either ‘Force Approve’ transaction, ‘Request Re-review’ or ‘Confirm Rejection’ from the Bolt merchant dashboard. Deferred orders are canceled if no action is taken within a few business days.
Canceled Orders are set to a status of canceled when: an order is identified as fraudulent (irreversibly rejected) or an authorization has expired after 7 days.

Bolt and Magento Status Mapping

To understand how the Bolt and Magento statuses map to one another, use the following table:

Bolt Status Magento Status Notes
FAILED AUTHORIZATION PENDING PAYMENT The system creates and then deletes the order.

Transaction Void and Payment Refund

When an authorized transaction is canceled (voided) from the store admin the order is put in Canceled state.

After a refund (Credit Memo) is issued the order status gets set to one of the following:

  • Complete: if the payment was partially refunded
  • Closed: for completely refunded order payments
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