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Issue Refunds for SFRA
How to issue refunds for Salesforce Commerce Cloud SFRA.

Page Contents

Refunds are processed through the Business Manager console.

How to Issue a Refund

  1. Navigate to Merchant Tools Dropdown > Bolt > Transactions Management. You are directed to the order list page.
  2. Select an order ID to view its details.
  3. Navigate to Payment Actions.
  4. Select Refund amount.
  5. Input refund value.

Not all payment actions are available for each order. Each payment action requires certain criteria be met. The following conditions must occur for an order to be refundable:

Condition Set 1 Condition Set 2
Transaction Type: Payment Transaction Status: Completed Paid Amount: > $0.00 Due Amount: < Order total
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