📍 Bolt Help / Add-Ons / Abandoned Carts Abandoned Carts Enable one-click checkout directly from shopper notifications with Bolt's Abandoned Cart solution. Page Contents Click to expand. About Abandoned Carts enables automated notifications that bring shoppers back to your site to complete their purchase. You can manage abandoned cart emails and view related checkout analytics in your Merchant Dashboard. After enabling the Abandoned Carts feature for your account, you can view Abandoned Carts Analytics and monitor sent notifications. Abandoned Cart Flow When a shopper with a Bolt account abandons a cart, Bolt logs the cart and the shopper’s device information. After a short waiting period, designed to ensure the shopper did not accidentally lose service or close their browser, an abandoned cart notification is sent to the device the shopper last used. Bolt adheres to CAN-SPAM regulations for abandoned cart notifications. flowchart LR A[Shopper abandons cart fa:fa-shopping-cart] --> |fa:fa-computer| D[Desktop] D -->|Wait 2 hours|F[Send email] F -->|Wait 24 hours|G[Send email] Platform Availability Platform Supported Products Custom Cart / Direct API Supported for Bolt Checkout. BigCommerce Supported for Bolt Checkout. Magento 1 Supported for Bolt Checkout. Magento officially stopped supporting Magento 1 on June 30, 2020. Adobe Commerce / Magento 2 (Adobe acquired the Magento brand in May 2018.) Supported for Bolt Checkout. Salesforce Commerce Cloud SFRA Supported for Bolt Checkout. Bolt allows checkout integrations for site built with SFRA (Salesforce Resource Architecture). Volusion Supported for Bolt Checkout. WooCommerce Supported for Bolt Checkout. Get Started Log in to Merchant Dashboard. In the left navigation, click Abandoned Carts. Click Get Started Today. A Bolt representative contacts you to enable the feature. Abandoned Carts Settings After enabling the Abandoned Carts feature, you can access the settings page: Merchant Dashboard > Abandoned Carts. On this page, you can review key performance metrics, such as abandon rate, recovered rate, and total recovered. You can also view detailed information for each abandoned cart, including: Abandoned Date Recovered Date Order Reference Status Email Abandoned Order Value To view additional details for a specific order, click the order row. Message Statuses Abandoned cart notifications have the following statuses: Message Status Description New Notification is queued to be sent. Skipped Notification is not sent due to duplication (the shopper repeatedly abandoned a cart) or staleness (the shopper returned and completed checkout). Emailed Notification has been sent. Recovered Notification was sent and converted the shopper to complete checkout.
