📍 Bolt Help / Add-Ons / Shopper Assistant Shopper Assistant A widget used to deliver a checkout and cart experience to your shoppers no matter where they are on your site. Page Contents Click to expand. Add the Bolt Shopper Assistant to your storefront to offer shoppers a personalized experience and turn guest shoppers into logged-in shoppers. Merchant Benefits Increase conversion with sign-up discounts. Increase retention with the incentive of a personalized experience. Capture intent earlier in the shopper’s journey. Limitations Shopper Assistant is currently only available for merchants using BigCommerce or Magento 2 for their cart platform. Availability Platform Supported Products BigCommerce Supported for Bolt Embedded Accounts. Adobe Commerce / Magento 2 (Adobe acquired the Magento brand in May 2018.) Supported for Bolt Embedded Accounts. How It Works The Shopper Assistant is a floating module that appears on every page of the merchant storefront. Features The widget guides shoppers to recommended products and actions with the following tabs: Your Orders Click to expand. Displays the shopper’s order history, including tracking status and a brief order summary. Returning shopper First-time user Clicking View order displays all order details and prompts shoppers to take the following actions: Reorder: If order is complete, adds all items to the cart. • Not available on Adobe Commerce. Track Order: If order is in progress, displays tracking status, past updates, and a link to the carrier website in the widget. Recently Viewed Click to expand. Displays recently viewed products so shoppers can easily revisit and purchase these items. Returning shopper First-time user Buy It Again Click to expand. Shoppers who have made a purchase can quickly add recently purchased items to their cart. The Add to Cart button is not available on Adobe Commerce. Feature Parity across Platforms Feature BigCommerce Magento 2 / Adobe Commerce Bolt Account Login Yes Yes Bolt Account Creation Yes Yes Platform Account Login Yes Yes Platform Account Creation Yes Yes Static Product Recommendation Yes No View Past Orders Yes No Reorder Yes No Recently Viewed Products Yes No Buy it Again Yes No Add to Cart from Buy it Again Yes No Color, Position, and Other Customization Yes No Shopper Experience The shopper login and browsing flows vary depending on several factors, such as whether the shopper has a Bolt account, visited your store, or made a purchase; and whether you’re offering a sign-up incentive. Logging In Click to expand. If you offer a sign-up discount, shoppers are prompted to log in, activate a merchant account, and receive the discount. If they don’t have a Bolt account yet, we’ll create one during this process. If you don’t offer a discount, shoppers learn about the Shopper Assistant and are prompted to log in or sign up. Browsing Click to expand. The Shopper Assistant displays a welcome view that varies depending on the following: Welcome discount First-time user To view comparisons of the returning vs. first-time user experience for each tab, refer to Features. Resources Set Up the Shopper Assistant Install the Shopper Assistant. Add Recommended Products to the Shopper Assistant Add recommended products to the Shopper Assistant. Optional Settings for the Shopper Assistant Customize your Shopper Assistant. Disable the Shopper Assistant Disable and remove the Shopper Assistant from your site.
