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Bolt Help / Add-Ons / Order Tracking Suite / SMS Order Tracking
This feature allows merchants to offer SMS order tracking to their shoppers.
Bolt offers SMS order tracking to shoppers, available via the order confirmation page. To activate SMS tracking, reach out to Bolt Support.
Shopper Experience
- Shopper opts into SMS messages during checkout, on the order confirmation page, or on the order tracking page.
- Shopper receives SMS order events. Each update includes a link to the order tracking page.
- Shopper can opt out at any time by texting
PAUSE.
Event Table
The following table describes events that trigger an SMS update. Most messages include a link to your branded order tracking page.
| Event | Example SMS |
|---|---|
| Order Placed | Thank you for ordering from Store Name! You have opted in to receive delivery notifications about your order. Reply PAUSE anytime to opt out. View details at bit.ly/8vwnqow Questions? Contact support@storename.com (Order ID: 12345) |
| Pickup | Your order from Store Name is ready for pickup! |
| Shipped | Your order from Store Name is on its way! Estimated arrival Mon, April 2nd. Track at bit.ly/8vwnqow |
| Out for Delivery | Your order from Store Name is out for delivery today! Track at bit.ly/8vwnqow |
| Delivered | Your order from Store Name has been delivered! From FedEx: “Delivered (Left at garage. Signature Service not requested.)” View details at bit.ly/8vwnqow Questions? Contact support@storename.com (Order ID: 12345) |
| Delivery Failure | There was a problem delivering your order from Store Name. Track at bit.ly/8vwnqow Questions? Contact support@storename.com (Order ID: 12345) |
| Cancelled Shipment | The shipment for your order from Store Name was cancelled. For additional information and support, please contact support@storename.com (Order ID: 12345) |
| Return to Sender | Your order from Store Name is being returned to the sender. Track at bit.ly/8vwnqow For additional information and support, please contact support@storename.com (Order ID: 12345) |
Customer Support Requests
When a shopper responds to an SMS update, you’ll receive the following information about the shopper in an email support ticket:
- Name, phone number, and email address
- SMS notification history
- Response text
- Order history
Installation
If you’re interested in this feature, follow the instructions listed in our Order Tracking Package Installation article.