Order Review and Status Changes

When a user places an order, its initial order status is Awaiting Fulfillment (or Awaiting Payment if order requires manual capture); this status is set by BigCommerce. Subsequently, Bolt will update the order status to one of the following:

Bolt Transaction Status BigCommerce Order Status Description
Pending Manual Verification Required Order was created and is under review.
Authorized Awaiting Payment Order passed fraud review and requires manual capture.
Completed Awaiting Fulfillment Order passed fraud review and was automatically captured.
Reversibly Rejected Manual Verification Required Order was flagged for potential fraud and qualifies for re-review.
Irreversibly Rejected Cancelled Order was not force-approved and remains rejected.

Statuses Example

statuses in bc

Platform Operations

Issue Refunds for BC
How to issue refunds for Bigcommerce.
Place Phone Orders BC
How to place phone orders for Bigcommerce.
Void Transactions for BC
How to void transactions for Bigcommerce.