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Bolt Help / Platforms / Salesforce Commerce Cloud / Operations Guides / SFRA Order Status Mapping
View platform operations & order statuses for Salesforce SFRA.
Order Review and Status Changes
As Bolt processes the order, it transitions through several different statuses:
| SFCC order status | SFCC payment status | SFCC Export Status | SFCC Confirmation Status | Bolt Status | Description |
|---|---|---|---|---|---|
| Created | Not Paid | Not Exported | Pending | The order is created in Bolt but is under fraud review. Payment is not yet captured. | |
| New / Open | Not Paid | Ready for Export | Confirmed | Authorized | The Bolt transaction has passed fraud review and the transaction is authorized. Payment is not yet captured. |
| New / Open | Paid | Ready for Export | Confirmed | Completed | The Bolt transaction is fully captured. |
| New / Open | Partially Paid | Not Exported | Confirmed | Authorized | The payment amount is partially captured. |
| New / Open | Paid | Ready for Export | Confirmed | Completed | The payment amount is fully captured. |
| New / Open | Partially Paid | Not Exported | Completed | The payment amount is partially refunded. | |
| Cancelled | Not Paid | Not Exported | Completed | The payment amount is fully refunded. | |
| Cancelled | Not Paid | Not Exported | Cancelled | The Bolt transaction is voided. | |
| Failed | Not Paid | Not Exported | Rejected_irreversible | The Bolt transaction is rejected for fraud. | |
| Created | Not Paid | Not Exported | Not Confirmed | Rejected_reversible | The transaction is suspected of being fraudulent, but the merchant may force override the decision. |
| New / Open | Not Paid | Ready for Export | Confirmed | Authorized | The Bolt transaction has been force-approved. |
| Failed | Not Paid | Not Exported | Not Confirmed | Failed Authorization | The payment was declined by the payment processor. |
Order Status Definitions
| Status | Definition |
|---|---|
| Created | An order exists in the system but has not been processed with payment or it’s in fraud pending status if fraud protection is enabled. |
| New / Open | The order is placed and SFRA generates an invoice number. This usually means a payment has been authorized for the order. |
| Failed | The system releases the order’s inventory due to payment decline or other reasons. Orders can only move to Failed status from Created status. |
| Cancelled | The order is cancelled either per customer’s request or declined by fraud check |