Order Statuses

When a shopper places an order, it initially enters the Payment Review state while Bolt performs fraud analysis. Once the review is complete, Bolt updates the status based on the fraud result and your capture settings.

Adobe Commerce Status	Bolt Status	Description
Payment Review	In Review	Initial state; Bolt is performing fraud analysis.
Processing	Authorized or Completed	Passed fraud review. If auto-capture is off, it is Authorized. If on, it is Completed.
Deferred	Rejected (Reversible)	Suspected high risk. Merchant must Force Approve or Confirm Rejection in Bolt.
Canceled	Permanently rejected	Identified as fraud or authorization expired (after 7 days).
Complete	Completed	Order has been fully invoiced and shipped.
Closed	Completed	Order has been fully refunded (Credit Memo issued).

Manage Orders

Place Phone Orders

You can use Bolt to process payments for orders manually created in the Adobe Commerce console.

Option A: Process Payment via Modal

1. Log in to the Magento Admin Console.
2. Navigate to Sales > Orders > Create New Order.
3. Select the customer and add products to the order.
4. Scroll to Payment Method and select Credit and Debit Card (Powered by Bolt).
5. Select Continue to Payment to open the Bolt Checkout modal.
6. Enter the shopper’s information and submit.

Option B: Pay by Link

This method is secure and allows the shopper to enter their own payment details.

1. Follow the steps above until you reach the Payment Method section.
2. Select Bolt Pay.
3. Locate the link generated under: Send this link to receive consumer payment.
4. Copy the URL and send it to the shopper via email or chat.
5. Warning: Close the order in Magento without clicking submit. Bolt automatically creates the final order in Magento once the shopper completes the checkout via the link.

Issue Refunds (Credit Memos)

Refunds must be processed directly through Adobe Commerce to ensure your inventory and accounting remain in sync.

Full Refund

1. Log in to the Magento Console.
2. Navigate to the specific order and select Invoices.
3. Select View on the invoice’s row.
4. Select Credit Memo > Refund.

Partial Refund

1. Navigate to the Credit Memo screen as described above.
2. Scroll to Order Total > Refund Total.
3. Update the quantities or the refund amount to the desired partial total.
4. Select Refund.

Void Transactions

A void cancels an authorization before it has been captured.

1. Navigate to the order in the Magento Console.
2. Click Void in the top action bar.
3. Note: Canceling an authorized Magento order automatically triggers a Bolt void request.