Order Statuses

When a shopper places an order, the initial status is Pending payment, indicating that Bolt is reviewing the transaction. Once the review is complete, the status updates based on the fraud result and your capture settings.

WooCommerce Status	Description
Bolt Rejected	When Bolt suspects the transaction is likely a fraud, Bolt rejects the transaction. In this case, the status will be updated to Bolt Rejected. You may either force approve or confirm rejection in the Bolt Merchant Dashboard.
Failed	When Bolt is confident an order is fraudulent, Bolt irreversibly rejects the transaction. In this case, the status will be updated to Failed.
Processing	When Bolt approves the order, the status will be updated to Processing. If auto-capture is enabled, payment is captured at this point. Otherwise, the payment will be captured when the invoice is issued.
On Hold	If Auth&Capture is set for the merchant (funds are captured separately from the authorization), then an order will be placed On Hold once it has been authorized. This indicates the merchant can fulfill the order, and once updated to Processing in WooCommerce Bolt will capture the funds.

Manage Orders

Place Phone Orders

Step 1: Create the Order in WooCommerce

1. Log in to the WordPress Admin Console.
2. Navigate to WooCommerce > Orders > Add Order.
3. Enter the customer’s address, line items, and shipping information.
4. Set the Payment Method to Bolt.
5. Ensure the status is set to Pending payment.
6. Select Create to save the order.

Step 2: Process Payment

Choose one of the following methods to complete the transaction:

• Bolt Virtual Terminal: Use the Bolt Virtual Terminal to manually input the shopper’s payment details and complete the checkout on their behalf.
• Email Invoice: Send a payment link directly to the shopper.
  1. Open the order in WooCommerce.
  2. Under Order Actions, select Email invoice / order details to customer.
  3. Select Update. The shopper will receive a link to complete the payment via Bolt’s secure checkout.

Issue refunds

Bolt recommends processing refunds directly through WordPress/WooCommerce. Follow the WooCommerce Refund Documentation to issue full or partial refunds.

Void Transactions

You can void transactions within WordPress/WooCommerce. For more information, see the WooCommerce Documentation.

Note: Voids performed directly in the Bolt Merchant Dashboard will not automatically update the status of the order in WooCommerce.