Order Statuses

When a shopper places an order, the initial status is Pending and a payment record of type PENDING is stored in the Volusion Order Payment Log. As Bolt processes the transaction, the status and logs will update as follows:

Volusion Order Status	Payment Log Type	Description
Processing	DEBIT	Bolt approved and automatically captured the payment.
Processing	AUTHORIZE	Bolt approved the transaction; payment is authorized but not yet captured.
Processing	CAPTURE	Recorded after an authorized transaction is manually captured via the Bolt Dashboard.
Pending	REVIEW	Suspected fraud. Order stays “Pending” until you Force Approve or Confirm Rejection in Bolt.
Payment Declined	DECLINED	Irreversible rejection. Bolt has confirmed the transaction is fraudulent.

Manage Orders

Place Phone Orders

Volusion phone orders require a two-step process: creating the order in Volusion and then processing the payment via the Bolt Merchant Dashboard.

1. Log in to the Volusion Console.
2. Navigate to Orders > Place Phone Order.
3. Complete order details.
4. Scroll to Payment and select Other in the dropdown.
5. Uncheck the following:
   • Collect Payment (Auth + Capture)
   • Send Invoices
6. Copy the Order Number (ID) from the newly created order.
7. Log in to the Bolt Merchant Dashboard.
8. Select New Payment.
9. Enter the order number as the order reference.
10. Complete checkout
11. Update the order from the Volusion Console to change its status or total.

Issue Refunds

You can issue refunds directly from your Volusion dashboard.

Void Transactions

You can void transactions from your Volusion dashboard.