When you begin a chargeback dispute, your bank provides a deadline for response. Bolt represents you during a dispute to improve the odds of winning the chargeback. Reasons for non-fraudulent chargebacks include: Merchandise not received, defective item, duplicate processing or refund not received. For each type, provide proof against each type of claim to help your case.

Learning Outcomes

You will be able to:

• Understand the definition of a chargeback,
• Identify how Bolt represents you if you are the target of a chargeback,
• Distinguish which chargeback scenarios offer Bolt protection,
• Identify which materials are needed to defend yourself against each chargeback type.