Bolt uses machine learning to analyze user behavior to actively detect fraud.
Bolt checks if customers are blacklisted for using stolen cards in the past. Our fraud algorithm determines a level of risk using 200 data points. Bolt performs a manual review within one business hour. To request a re-review, select Available Actions > Request Re-Review within the transaction. Bolt gives merchants the option to provide additional details. If Bolt approves the order, it is eligible for fraud indemnification. If you force-approve a transaction, it is not covered by Bolt fraud. Bolt’s team may also request further information from shoppers by performing a micro-transaction to their payment method.
INFO
Bolt initiates and completes investigations into fraud alerts within 7 days.
Learning Outcomes
You will be able to:
- Discover all of the tools and data Bolt uses to indemnify orders,
- Understand how to interact with transactions under review,
- Request a re-review,
- Identify which situations Bolt covers as part of fraud protection.