📍 Bolt Help / Fraud & Risk / Request Re-Review Request Re-Review How to submit a re-review in the Bolt Merchant Dashboard, for users of Fraud Protection. Page Contents Click to expand. For users of Fraud Protection, submit an order for re-review for recently rejected transactions that meet certain conditions. Bolt recommends reading the fraud review process before submitting an order for re-review. Re-Review Requirements The following criteria must be met in order for an order to be submitted for a re-review: The transaction status must be Recently Rejected Transaction has not been previously submitted for re-review The rejection override window must have at least 24 hours remaining Documentation Bolt requires either evidence of the shopper interacting with the brand (communications, order history, social media engagements) or answers to the following questions: Which phone number did the customer called in from? What was the name of the person you communicated with? Do you have any history with the customer? Any past orders or communication? TIP If using email communication, a screenshot of the conversation can be attached the re-review. How to Submit an Order for Re-Review Log in to the Bolt Merchant Dashboard. Navigate to Transactions > select a transaction. This opens the transaction’s details. Select Available Actions > Request Re-Review. Answer each question and select Next. Attach any supplementary documentation. Do not provide any Primary Account Number (PAN) data. Select Submit for Re-Review. You can review your submitted materials at any time by selecting View details below the transaction’s Recently Rejected status.