Download and Review Dispute Statements
If you use Bolt Payments, access dispute statements to track, manage, and reconcile your disputes. Dispute statements are compiled daily and provide a list of all disputes still active as of the date selected for download.
- Log into the Bolt Merchant Dashboard.
- Navigate to Statements > Disputes.
- Scroll to the date of the dispute that you wish to review or reconcile.
- Select Download CSV. This exports a CSV file named,
###_monthly_dispute_YYYYYMMDD.csv, which contains the full details of all active disputes.
How to Read Dispute Statements
Review statements to help answer questions about your existing disputes, such as the following:
- How many disputes have I incurred?
- Which disputes are Bolt liable for vs. me?
- Which disputes have been reimbursed?
- How do I reconcile against my monthly invoice?
The following columns appear in dispute statements:
|Transaction Reference||Integer||The Bolt reference ID for this transaction.|
|Order ID||Integer||The Bolt ID for this order.|
|Activity Date||Timestamp||The date on which Bolt receives notification of the latest action taken for the dispute.|
|Transaction Date||Timestamp||Date on which the shopper initiated the transaction.|
|Dispute Creation Date||Timestamp||Date on which Bolt receives notification of the dispute.|
|Dispute Resolution Date||Timestamp||Date on which Bolt receives notification that the dispute is resolved.|
|Transaction Amount||Integer||Total in USD for the transaction.|
|Transaction Currency||String||ISO value for the currency used (e.g.,
|Dispute Amount||Integer||Total amount being disputed.|
|Dispute Currency||String||ISO value for the currency used (e.g.,
|Chargeback Fee Amount||Integer||Total amount of the chargeback fee incurred by the merchant.|
|Chargeback Fee Currency||String||ISO value for the currency used (e.g.,
|Dispute Cycle||String||The stage or phase the dispute is in; varies depending on processor. See Dispute Cycle documentation for more information.|
|Liability||String||The party responsible for covering the dispute (
|Dispute Reason||String||The shopper’s reason for initiating the dispute.|
|Dispute Status||String||The status of the dispute. (
|Dispute Debit Reference*||String||The unique Bolt ID associated to the dispute’s debit.|
|Chargeback Fee Debit Reference*||String||The unique Bolt ID assoicated to the dispute’s chargeback fee debit.|
|Debit Date*||Timestamp||Date the liable party paid for the chargeback fee.|
|Dispute Credit Reference*||String||The unqiue Bolt ID of the refund/reimbursement.|
|Chargeback Fee Credit Reference*||String||The unique Bolt ID assoicated to the dispute’s chargeback fee credit.|
|Credit Date||Timestamp||Date the liable party paid for the shopper’s reimbursement.|
Columns marked with an asterisk
* are only available to Bolt Payments merchants.