📍
Bolt Help / Operations / Chargebacks & Disputes / Download and Review Dispute Statements
Learn how to download and review dispute statements. The information in this article applies if you use Bolt Payments.
If you use Bolt Payments or Bolt Fraud, you can access dispute statements to track, manage, and reconcile your disputes.
Review statements to help answer questions about your existing disputes, such as the following:
- How many disputes have I incurred?
- Which disputes are Bolt liable for versus me?
- Which disputes have been reimbursed?
- How do I reconcile against my monthly invoice?
Access Dispute Statements
Export Statements
- Log into the Bolt Merchant Dashboard.
- Navigate to Transactions > Disputes.
- Select Export disputes statements the Export dropdown.
- Find the month of disputes that you wish to review or select Export custom statement.
- If you selected Export custom statement, select the beginning and end dates of your statement from the modal.
Retrieve Statements via API
See Bolt’s Statements endpoint /v1/statements reference to retrieve statements via API. To access dispute statements, set type to monthly_dispute.
Reading Dispute Statements
CSV Details
The following columns appear in dispute statements:
| Column Name | Format | Description |
|---|---|---|
| Transaction Reference | Integer | The Bolt reference ID for this transaction. |
| Transaction Date | Timestamp | Date on which the shopper initiated the transaction. |
| Transaction Amount | Integer | Total in USD for the transaction. |
| Transaction Currency | String | ISO value for the currency used (e.g. USD). |
| Card Network | String | Credit card processer used by the shopper to make the transaction (e.g. Visa). |
| Commerce Platform Order ID | Numerical String | ID of the order as set by the merchant’s commerce platform. |
| Liability | String | The party responsible for covering the dispute (Bolt or the Merchant). |
| Dispute Reason | String | The shopper’s reason for initiating the dispute. |
| Dispute Creation Date | Timestamp | Date on which Bolt receives notification of the dispute. |
| Dispute Amount | Integer | Total amount being disputed. |
| Dispute Currency | String | ISO value for the currency used (e.g. USD). |
| Activity Date | Timestamp | The date on which Bolt receives notification of the latest action taken for the dispute. |
| Credit Debit Transaction Reference | ||
| Credit Amount | ||
| Debit Amount | ||
| Credit Debit Currency | ||
| Credit Debit Reason | ||
| Dispute Status | String | The status of the dispute. (notification, closed, in progress, won). |