📍 Bolt Help / Operations / Overview of Chargebacks & Disputes / Download and Review Dispute Statements

Download and Review Dispute Statements

If you use Bolt Payments, access dispute statements to track, manage, and reconcile your disputes. Dispute statements are compiled daily and provide a list of all disputes still active as of the date selected for download.

Export Statements

  1. Log into the Bolt Merchant Dashboard.
  2. Navigate to Statements > Disputes.
  3. Scroll to the date of the dispute that you wish to review or reconcile.
  4. Select Download CSV. This exports a CSV file named, ###_monthly_dispute_YYYYYMMDD.csv, which contains the full details of all active disputes.

How to Read Dispute Statements

Review statements to help answer questions about your existing disputes, such as the following:

  • How many disputes have I incurred?
  • Which disputes are Bolt liable for vs. me?
  • Which disputes have been reimbursed?
  • How do I reconcile against my monthly invoice?

CSV Details

The following columns appear in dispute statements:

Column Name Format Description
Transaction Reference Integer The Bolt reference ID for this transaction.
Order ID Integer The Bolt ID for this order.
Activity Date Timestamp The date on which Bolt receives notification of the latest action taken for the dispute.
Transaction Date Timestamp Date on which the shopper initiated the transaction.
Dispute Creation Date Timestamp Date on which Bolt receives notification of the dispute.
Dispute Resolution Date Timestamp Date on which Bolt receives notification that the dispute is resolved.
Transaction Amount Integer Total in USD for the transaction.
Transaction Currency String ISO value for the currency used (e.g., USD)
Dispute Amount Integer Total amount being disputed.
Dispute Currency String ISO value for the currency used (e.g., USD)
Chargeback Fee Amount Integer Total amount of the chargeback fee incurred by the merchant.
Chargeback Fee Currency String ISO value for the currency used (e.g., USD)
Dispute Cycle String The stage or phase the dispute is in; varies depending on processor. See Dispute Cycle documentation for more information.
Liability String The party responsible for covering the dispute (Bolt or the Merchant).
Dispute Reason String The shopper’s reason for initiating the dispute.
Dispute Status String The status of the dispute. (notification, closed, in progress, won)
Dispute Debit Reference* String The unique Bolt ID associated to the dispute’s debit.
Chargeback Fee Debit Reference* String The unique Bolt ID assoicated to the dispute’s chargeback fee debit.
Debit Date* Timestamp Date the liable party paid for the chargeback fee.
Dispute Credit Reference* String The unqiue Bolt ID of the refund/reimbursement.
Chargeback Fee Credit Reference* String The unique Bolt ID assoicated to the dispute’s chargeback fee credit.
Credit Date Timestamp Date the liable party paid for the shopper’s reimbursement.

Columns marked with an asterisk * are only available to Bolt Payments merchants.

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