Bolt's Dispute Representment

Learn about Bolt's dispute representment process. The information in this article applies if you use Bolt Payments or Fraud Protection.

Determining Chargeback Liability

Learn how Bolt determines who is liable for a chargeback. The information in this article applies if you use Fraud Protection.

Provide Documentation for Bolt's Dispute Representment

Learn what types of documents to provide for effective dispute representment. The information in this article applies if you use Bolt Payments or Fraud Protection.

Access Disputes Dashboard (Beta)

View disputes and take action from the Disputes dashboard.

Dispute Codes

Know each dispute code and what it means.

Download and Review Dispute Statements

Learn how to download and review dispute statements. The information in this article applies if you use Bolt Payments.

Disputes Updates

Self-Service Disputes

Backoffice & Phone Orders

Learn our best practices on handling backoffice and phone orders.

Manage Users & Notifications

How to manage users and their email notifications for transactions, webhooks, and more.