📍 Bolt Help / Operations / Fraud & Risk / Recharge a Shopper

Recharge a Shopper

For users of Fraud Protection, recharge a customer using the payment information on file.

About Recharges

Merchants may recharge a card for many reasons, for example, additional charges or recharging a voided transaction. Because recharges are tied to an existing transaction, recharges must be processed on the original card.

TIP

Merchants can recharge a shopper for an order that has been rejected as long as the initial authorization was accepted.

How to Recharge a Customer

  1. Log into the Bolt Merchant Dashboard and navigate to Transactions.
  2. Click a transaction.
  3. Click Available Actions > Recharge Customer.
  4. Complete all corresponding fields and select Charge.

Considerations

Recharge transactions behave differently from regular transactions:

Functionality Availability
Syncing with commerce platform No
Fraud indemnification No
Charged Bolt fees No
Risk review No
Auto-approval Always
Auto-capture Always
Alternative payment methods No
📖On This Page
Filter by Section
Filter by Topic