📍
Bolt Help / Operations / Fraud & Risk / Recharge a Shopper
How to recharge a customer in the Bolt Merchant Dashboard, for users of Fraud Protection.
For users of Fraud Protection, recharge a customer using the payment information on file.
About Recharges
Merchants may recharge a card for many reasons, for example, additional charges or recharging a voided transaction. Because recharges are tied to an existing transaction, recharges must be processed on the original card.
TIP
Merchants can recharge a shopper for an order that has been rejected as long as the initial authorization was accepted.
How to Recharge a Customer
- Log into the Bolt Merchant Dashboard and navigate to Transactions.
- Click a transaction.
- Actions > Duplicate this payment.
- Complete all corresponding fields and select Charge.
Considerations
Recharge transactions behave differently from regular transactions:
| Functionality | Availability |
|---|---|
| Syncing with commerce platform | No |
| Fraud indemnification | No |
| Charged Bolt fees | No |
| Risk review | No |
| Auto-approval | Always |
| Auto-capture | Always |
| Alternative payment methods | No |