Recharge a Shopper
For users of Fraud Protection, recharge a customer using the payment information on file.
Merchants may recharge a card for many reasons, for example, additional charges or recharging a voided transaction. Because recharges are tied to an existing transaction, recharges must be processed on the original card.
Merchants can recharge a shopper for an order that has been rejected as long as the initial authorization was accepted.
How to Recharge a Customer
- Log into the Bolt Merchant Dashboard and navigate to Transactions.
- Click a transaction.
- Click Available Actions > Recharge Customer.
- Complete all corresponding fields and select Charge.
Recharge transactions behave differently from regular transactions:
|Syncing with commerce platform||No|
|Charged Bolt fees||No|
|Alternative payment methods||No|