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Bolt Help / Operations / Chargebacks & Disputes / Dispute Codes
Know each dispute code and what it means.
Bolt has consolidated and standardized reason codes used by different credit card networks to make it easier to understand why a dispute has occurred. Refer to the following table to determine what each dispute reason code means:
| Reason Code | Description |
|---|---|
| authorization_failed | Authorization was declined or not present |
| cancelled_recurring | Recurring charge was cancelled |
| cardholder_dispute | Other generic cardholder unhappiness with a purchase. Cardholder is aware of transaction |
| currency_error | Incorrect currency, or problem translating currency in international order |
| duplicate | Cardholder has already been charged for this transaction, or paid by other means |
| fraud_general | Other reasons for fraud |
| fraud_no_authorization | Cardholder claims they did not authorize/participate in the transaction |
| incorrect_amount | Charge was for different amount than customer agreed to pay |
| late_presentment | Transaction was submitted to processor outside of time frame |
| processing_error | Other generic processing error |
| processor_general | Processor-specific reason code that does not provide additional information |
| product_defective | Goods were not as described or there was a problem with quality |
| product_not_received | Customer did not receive the product or service |
| product_returned | Customer returned the product but did not get credited |
| request_for_information | Retrieval request that does not involve money movement |