The New

Risk Assessment Scoring is now available to merchants who use Fraud Protection.

Self-Service Disputes is currently available to participating Beta merchants.

The New

With Self-Service Disputes, Bolt introduces a way for merchants using Bolt Payments to upload documentation directly into the disputed transaction for Bolt to use during representment. For more information on how to complete this process, see Self-Service Disputes Guide.

The New

Risk Assessment Scoring decouples risk scoring from indemnification to provide:

• Merchants with detailed insights into risk scoring for each credit card transaction
• A pathway to easily upgrade to full Fraud Protection

Risk Assessment Scoring is now available to merchants using Bolt One-Click for BigCommerce who do not use Fraud Protection.

The New

Risk Assessment Scoring is now available to participating Beta merchants!

Risk Assessment Scoring

Risk Assessment Scoring decouples risk scoring from indemnification to provide:

• Merchants with detailed insights into risk scoring for each credit card transaction
• A pathway to easily upgrade to full Fraud Protection

The New

• Disputes Dashboard: Merchants can now view their disputes easily from the Bolt Merchant Dashboard and understand when the next required action must be taken.
• Dispute Statements: Merchants can now download a .CSV file of their active disputes as a monthly statement that is aggregated daily. For a list of all detail fields included, see how Dispute Statements reference article.

Merchant can now use the Allowlist to manage an email roster of trusted shoppers from the Bolt Merchant Dashboard. This feature enables merchants to accept orders from known customers, bypassing Bolt’s fraud analysis and indemnification.

Where applicable, Bolt merchants can now take advantage of Amazon Pay’s in-house indemnification feature.

The New

• Order Re-Reviews: Merchants can submit re-review requests from the transaction details view for rejected transactions when certain conditions are met.

• Rejected Order Insights: Merchants can now view the top 3 rejection reasons Bolt identified when flagging an order as a fraud risk. This can be viewed by opening a transaction from the Merchant Dashboard.