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View Disputes

Merchants can monitor their active disputes and determine next steps from the Disputes dashboard (in Beta). Dispute workflows vary depending on the processor you are using. Read our Disputes reference articles for more information.

How to View All Disputes

  1. Log in to the Bolt Merchant Dashboard.
  2. Navigate to Disputes.
  3. Select All Disputes.

disputes-all

How to View Required Actions

Some disputes require certain actions to be completed by the merchant before proceeding to the next phase. You can view all of your required actions from the Disputes dashboard.

  1. Log in to the Bolt Merchant Dashboard.
  2. Navigate to Disputes.
  3. Select Actions Required (#).

dispute-actions-required

Dispute Information

The Disputes dashboard provides a table view of the following fields:

  • Transaction Ref: The unique Bolt ID associated to the transaction.
  • Amount: The total cost in USD of the transaction.
  • Stage: The phase that the dispute is in. This varies depending on the merchant’s processor. See our Disputes Lifecycle documentation for more information.
  • Reason: The reason the shopper is disputing the transaction.
  • Liability: The liable party (Bolt, Merchant) if applicable.
  • Status: The current status of the dispute.
  • Reply By: The date a merchant must complete the next required action.
  • Disputed On: The date the shopper initiated the dispute.

Filters

You can search across all disputes using the following filtering options.

Transaction ID Stage Reason Liability Status
Input a string to search for an exact match Chargeback Fraud No Authorization Bolt Notification
Pre-Arbitration Fraud General Merchant In Progress
Retrieval Authorization Failed Won
Incorrect Amount Lost
Currency Error Closed
Late Presentment
Duplicate
Processing Error
Product Not Recieved
Product Returned
Product Defective
Canceled Recurring
Cardholder Dispute
Request for Information
Processor General
Unrecognized
Unknown Processor

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