Authorization & Capture
When a shopper places an order, the transaction information is sent to the issuing bank for authorization. The issuing bank will decide whether to decline or accept the authorization.
If the bank declines, the shopper is unable to complete the purchase and is notified of the decline (see screenshot below). You can view all failed authorizations in the Bolt Merchant Dashboard.
If the bank authorizes the transaction, the shopper’s funds are put on hold until one of the following occurs:
- You capture the funds, (either manually or automatically) confirming your commitment to fulfill the order.
- Bolt’s fraud review process rejects the order.
- You manually void the authorization, canceling the order.
- You let the authorization window expire, automatically canceling the order.
The authorization window is a period of time that a transaction can remain authorized without capture before Bolt automatically voids the authorization and funds are no longer guaranteed by the issuing bank. The Bolt authorization window is 7 days, and authorizations are voided after 7 days if not captured.
Merchants can still attempt to capture payment between 8 - 14 days after the original event, but the authorization may fail. If authorization fails (for example, if the card expires within the 7-day period), the transaction is voided.
Force Approvals and Authorization
For users of Bolt’s Fraud Protection, the rejection override window is the amount of time during which you can force-approve an order with a status of
The rejection window cannot exceed the authorization window. Overriding a rejection is only possible if the authorization is still valid.
When the rejection override window expires, the authorization is voided without capture. The order’s status then changes from
Recently Rejected to
If you use Bolt’s Fraud Protection, learn how to set the rejection override window to work with the authorization window.
Once a payment is authorized, the shopper’s funds are put on hold until the merchant confirms that the order will be fulfilled. The action of confirming that the order will be fulfilled is called Capture.
Upon capturing an order, funds from the transaction are moved from your unsettled balance to your settled balance and transferred to your bank during the next day’s payout schedule.You will hold a liability on your books until the order is shipped and received by the shopper.
Types of Capture
|Capture Type||Also Known As…||Definition|
|Immediate Capture||Auto-capture||Captures funds immediately upon order approval. This is recommended for merchants who have inventory immediately available to ship upon purchase.|
|Delayed Capture||Manual Capture||Captures funds either partially or in full at a later date upon explicit confirmation from the merchant. This confirmation can be manual or can be automated through a shopping cart integration.
This is recommended for merchants whose inventory is not immediately available upon purchase, such as those who sell products that require customization.
Delayed capture also supports multiple capture functionality, which splits the capture of funds across multiple capture events.
To switch between immediate and delayed capture or to enable or disable multiple capture, contact your Customer Success Manager or create a support ticket.