Refund Recommendations for Merchants

Learn about how refunds work for Bolt merchants.

Accessibility

Bolt is committed to being an accessible platform. Learn more about ensuring that your site is ADA compliant.

Bolt's Dispute Representment

Learn about Bolt's dispute representment process. The information in this article applies if you use Bolt Payments or Fraud Protection.

Provide Documentation for Bolt's Dispute Representment

Learn what types of documents to provide for effective dispute representment. The information in this article applies if you use Bolt Payments or Fraud Protection.

Authorization & Capture

Learn about payment authorization, the authorization window, and type of captures.

Confidentiality Policy

Learn about Bolt's confidentiality policy and why it's important for protecting your shoppers.

Funding Withdrawals

Learn about Bolt's funding withdrawal process and timeline for receipt of funds.

Payout Schedule

Learn about Bolt's payout schedule (when transactions are batched, settled, and made available).

Prohibited Merchant Categories

Learn about which merchant categories Bolt prohibits.

Settlements

Learn about Bolt's settlement process, the funding flow, and how to read settlement actions.

The Fraud Review Process

Learn about Bolt's fraud review process, our scoring methodology, and how to handle rejected orders. This information applies to merchants who use Fraud Protection.

Transaction Investigation Guide

Learn how to explore your transactions and gain deeper insights.

Transaction Limits

Learn about Bolt's transaction limits for minimum and maximum totals.