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Disputes Process Overview
Start here to learn about the dispute process.
Dispute Liability
Learn how Bolt determines dispute liability.
Dispute Documentation
Learn what types of documents you must submit for effective dispute representation.
Dispute Response Timelines
Know when each card network expects a response to a request.
Adyen Disputes
Learn what to expect from a dispute submitted for purchases processed through Adyen.
Authorization & Capture
Learn about payment authorization, the authorization window, and type of captures.
Authorize.net Disputes
Learn what to expect from a dispute submitted for purchases processed through Authorize.net.
Braintree Disputes
Learn what to expect from a dispute submitted for purchases processed through Braintree.
Confidentiality Policy
Learn about Bolt's confidentiality policy and why it's important for protecting your shoppers.
Creating a Bolt Support Account
How to set up a Bolt Support Account and view support tickets in a single place.
Cybersource Disputes
Learn what to expect from a dispute submitted for purchases processed through Cybersource.
Dispute Statements
Learn how to download and review Dispute Statements.
Fraud Review Process
Learn about Bolt's fraud review process, our scoring methodology, and how to handle rejected orders.
Funding Withdrawals
Learn about Bolt's funding withdrawal process and timeline for receipt of funds.
NMI Disputes
Learn what to expect from a dispute submitted for purchases processed through NMI.
Payout Schedule
Learn about Bolt's payout schedule (when transactions are batched, settled, and made available).
PCI Compliance
Learn about Bolt's PCI compliance requirements, due dates, and how to get assistance from PCI specialists.
Prohibited Merchant Categories
Learn about which merchant categories Bolt prohibits.
Refunds
Learn about Bolt's refund policy and how to process refunds for networks that require refund authorizations.
Settlements
Learn about Bolt's settlement process, the funding flow, and how to read settlement actions.
Statements
Learn about Bolt's statements, which include transaction event details and payment method information.
Stripe Disputes
Learn what to expect from a dispute submitted for purchases processed through Stripe.
Support Hours, Tickets, & Chat
Learn about Bolt's Support hours, chat availability, and submitting a ticket through the Merchant Dashboard.
Transaction Investigation Guide
Learn how to explore your transactions and gain deeper insights.
Transaction Limits
Learn about Bolt's transaction limits for minimum and maximum totals.