Merchants can monitor their active disputes and determine next steps from the Disputes dashboard.

How to View All Disputes

1. Log into the Bolt Merchant Dashboard.
2. Navigate to Disputes.
3. Select All Disputes.

How to View Required Actions

Some disputes require certain actions to be completed by the merchant before proceeding to the next phase. You can view all of your required actions from the Disputes dashboard.

1. Log into the Bolt Merchant Dashboard.
2. Navigate to Disputes.
3. Select Actions Required.

Dispute Information

The Disputes dashboard provides a table view of the following fields:

• Transaction Ref: The unique Bolt ID associated to the transaction.
• Amount: The total cost in USD of the transaction.
• Stage: The phase that the dispute is in. This varies depending on the merchant’s processor. See our Cycles documentation for more information.
• Reason: The reason the shopper is disputing the transaction.
• Liability: The liable party (Bolt, Merchant) if applicable.
• Status: The current status of the dispute.
• Reply By: The date a merchant must complete the next required action.
• Disputed On: The date the shopper initiated the dispute.