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Bolt Help / Fraud & Risk / Chargebacks & Disputes / Download and Review Dispute Statements
Learn how to download and review dispute statements. The information in this article applies if you use Bolt Payments.
INFO
These settings are only available via the Legacy Bolt Merchant Dashboard. All Bolt features and settings will be included in the new Merchant Dashboard at a later date.
If you use Bolt Payments, access monthly dispute statements to track, manage, and reconcile your disputes.
Review statements to help answer questions about your existing disputes, such as the following:
- How many disputes have I incurred?
- Which disputes are Bolt liable for vs. me?
- Which disputes have been reimbursed?
- How do I reconcile against my monthly invoice?
Access Dispute Statements
Export Statements
- Log into the Bolt Merchant Dashboard.
- Navigate to Statements > Disputes.
- Scroll to the date of the dispute that you wish to review or reconcile.
- Select Download CSV. This exports a CSV file,
##_monthly_dispute_YYYYYMMDD.csv.
Retrieve Statements via API
See Bolt’s Statements endpoint /v1/statements reference to retrieve statements via API. To access dispute statements, set type to monthly_dispute.
Reading Dispute Statements
CSV Details
The following columns appear in dispute statements:
| Column Name | Format | Description |
|---|---|---|
| Transaction Reference | Integer | The Bolt reference ID for this transaction. |
| Order ID | Integer | The Bolt ID for this order. |
| Activity Date | Timestamp | The date on which Bolt receives notification of the latest action taken for the dispute. |
| Transaction Date | Timestamp | Date on which the shopper initiated the transaction. |
| Dispute Creation Date | Timestamp | Date on which Bolt receives notification of the dispute. |
| Dispute Resolution Date | Timestamp | Date on which Bolt receives notification that the dispute is resolved. |
| Transaction Amount | Integer | Total in USD for the transaction. |
| Transaction Currency | String | ISO value for the currency used (e.g., USD) |
| Dispute Amount | Integer | Total amount being disputed. |
| Dispute Currency | String | ISO value for the currency used (e.g., USD) |
| Chargeback Fee Amount | Integer | Total amount of the chargeback fee incurred by the merchant. |
| Chargeback Fee Currency | String | ISO value for the currency used (e.g., USD) |
| Dispute Cycle | String | The stage or phase the dispute is in; varies depending on processor. See Dispute Cycle documentation for more information. |
| Liability | String | The party responsible for covering the dispute (Bolt or the Merchant). |
| Dispute Reason | String | The shopper’s reason for initiating the dispute. |
| Dispute Status | String | The status of the dispute. (notification, closed, in progress, won) |
| Dispute Debit Reference* | String | The unique Bolt ID associated to the dispute’s debit. |
| Chargeback Fee Debit Reference* | String | The unique Bolt ID associated to the dispute’s chargeback fee debit. |
| Debit Date* | Timestamp | Date the liable party paid for the chargeback fee. |
| Dispute Credit Reference* | String | The unique Bolt ID of the refund/reimbursement. |
| Chargeback Fee Credit Reference* | String | The unique Bolt ID associated to the dispute’s chargeback fee credit. |
| Credit Date | Timestamp | Date the liable party paid for the shopper’s reimbursement. |
Columns marked with an asterisk * are only available to Bolt Payments merchants.