When to Recover Your Account

Recover your account if one of the following applies:

• Someone else used your email address or phone number to create a Bolt account.
• You no longer have access to the email address or phone number used to sign up.
• Your account is unverified, and you only have access to one of the associated contact methods.
• Your account is unverified, and you no longer remember the email address or phone number used during sign-up.

Recover Your Account

1. Navigate to the Bolt shopper account recovery.
2. Enter your shopper email address and click Continue.

3. Enter the verification code sent to your email. You have 20 minutes to complete this step before the code expires.

4. Enter a mobile number where you can receive SMS messages.

5. Enter the verification code sent to your mobile.