Shopper Account Recovery
If you are unable to log into your account, you can recover it using the steps outlined below.
Reasons to Recover Your Account
- You are unable to claim your Bolt account because someone else used either your email or phone number to sign up.
- You signed up for Bolt with an email address and phone number you no longer have access to, and cannot log into your Bolt account.
- You have not verified your Bolt account, and can only access either the email or phone number associated with your account — therefore, you are unable to log in.
- Your account is unverified and you’ve forgotten the email or phone number you used to create a Bolt account.
How to Recover Your Account
- Navigate to the Bolt Shopper Account Recovery.
- Enter your shopper email address in the field provided.

- Bolt will send a verification code to the email you entered.
- Enter the code Bolt sent you in the field provided. You have 20 minutes to complete this step before the code expires.

- Enter a mobile number where you can receive SMS texts in the field provided.

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Bolt will send a six-digit code to the mobile number you provided via text. Enter the code in the field provided on the screen.
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You have successfully recovered your account and can continue to shop Bolt merchants or edit your account.
WARNING
If you recovered a Bolt account where the email was previously incorrect or inaccessible to you, we will not be able to save your order history for security reasons.