Shopper Account Recovery

If you are unable to log into your account, you can recover it using the steps outlined below.

Reasons to Recover Your Account

• You are unable to claim your Bolt account because someone else used either your email or phone number to sign up.
• You signed up for Bolt with an email address and phone number you no longer have access to, and cannot log into your Bolt account.
• You have not verified your Bolt account, and can only access either the email or phone number associated with your account — therefore, you are unable to log in.
• Your account is unverified and you’ve forgotten the email or phone number you used to create a Bolt account.

How to Recover Your Account

1. Navigate to the Shopper Account Dashboard.
2. If you know you need to recover your account select I don’t know this email address OR I don’t know this number.
3. If you have already incorrectly entered your phone number or email, select Recover my account.
4. Enter your phone number or email address in the field provided.

5. Verify the contact method by entering the six digit code Bolt emailed or texted to you.
6. Add another contact method for additional account security in the field provided.
7. Verify the form of contact by entering the six-digit code Bolt emailed or texted to you.
8. You have successfully recovered your account.