This section is where you’ll find answers to frequently asked questions (FAQs) and learn more about Bolt, having a Bolt Account in the Bolt network, and the Bolt Collective eCommerce site.
What is Bolt?
Bolt is a streamlined checkout experience that merchants use to make shopping more delightful. For more information, refer to Bolt For Shoppers.
How do I create a Bolt account?
You can create a Bolt account from the Shopper Dashboard, or when you check out with a participating merchant.
How does Bolt keep my information secure?
We securely save your payment and shipping details according to industry-standard best practices. Bolt also has modernized fraud analysis to prevent bad actors from making purchases with your credit card information.
For more information about our security measures, refer to Your Information in Bolt.
Can I use Bolt on my phone?
We’ve optimized Bolt’s checkout experience and Shopper Dashboard so you can shop and manage your account from either desktop or mobile. It’s up to you!
Bolt One-Click Checkout
Our flagship product: a delightfully simple checkout experience.
When you enter the verification code to confirm your identity, we pull your saved address and payment information from your Bolt account to complete most of the checkout fields. All you have to do is click that checkout button.
Your Shopper Dashboard is mission control for all things Bolt, where you can take the following actions:
- Manage saved addresses and payment methods
- Manage account information like name and phone number
- View order history and details
The Shopper Assistant brings you personalized recommendations while shopping in a participating merchant’s storefront.
How do I update my phone number?
You can manage personal information, such as your phone number, in the Account Settings of the Shopper Dashboard.
How do I update my name?
You can manage personal information, such as your name, in the Account Settings of the Shopper Dashboard.
How do I update my address?
You can manage your addresses from your Address Book in the Shopper Dashboard.
Why can't I update my billing address?
Bolt does not require a billing address when you place an order. Our team is able to verify your order based on factors other than a billing address, which means fewer fields for you to fill out during checkout.
Why can't I reset my password?
Bolt uses one-time codes via email or text to verify your identity. You do not need to create a username or password to access your Bolt account.
How do I update my email address?
Email addresses cannot be changed. If you need to update your email address for your account, you must create a new profile using your updated email address.
How do I view information about recent orders?
Your order history and transaction details are accessible on the Shopper Dashboard.
How do I update the shipping address for a recent order?
To make changes to an order that you have already placed, contact the merchant directly. Doing so ensures the merchant can fulfill your order in a timely manner and ship it to the correct location.
The merchant’s contact information is available in the receipt you received via email and in the order details page.
How do I request a return, refund, or order cancellation?
Contact the merchant directly for inquiries regarding orders. The merchant can process your request and, if necessary, provide instructions for completing returns.
Merchant contact information is available in the receipt you received via email and in the order details page.