1. Customer Submits Retrieval Request A retrieval request is a demand for additional information, which may precede a dispute. A retrieval request occurs when a shopper asks their issuing bank for detailed information about a specific transaction on their account. The shopper usually makes a retrieval request because they don’t understand or recognize the charge, or because they suspect fraud on their account. The shopper’s issuing bank will then request proof of what occurred in the transaction.
Chargebacks with Stripe have some unique factors due to the requirements of our integration through Stripe connect. For details on disputes in general, Bolt’s Dispute Process.
Every order which passes through Bolt Checkout undergoes Bolt’s Fraud Review process; there are three major steps in the Fraud Review process: the shopper pays, the order is checked by our fraud engine, and then the order is analyzed by Bolt’s Fraud Team.