Integrate Backoffice Operations

You can integrate Bolt operations directly into your order management and supply chain systems using Bolt’s API. These actions can be performed via Bolt’s Merchant Dashboard without API integration.

Available Actions

Authorize New Credit Card
Capture Authorizations Manually
Fetch Transaction Details
Recharge Existing Credit Card
Refund Transactions
Review Transaction Manually
Void Transactions

Backoffice & Phone Orders Guide

Merchants receive incoming orders in a variety of ways—not just through their online storefront. For some merchants, phone orders even make up 30-40% of their business! Because of this, it’s important to understand the significance of each backoffice order placement method and their indemnification coverage.

onboarding backoffice best practices phone orders operations disputes

Capture Payments for SFRA

Payment can be captured through the Business Manager console.

sfcc capture payments backoffice operations

Capture Payments for SiteGenesis

Payment can be captured through the Business Manager console.

sfcc capture payments backoffice operations

Merchant IP Addresses

As a merchant, you can add office IP addresses to your account in the Merchant Dashboard. Adding your office IP addresses enables you to automatically bypass the Bolt Risk/Checkout fee for orders placed from your storefront internally. These orders are not indemnified for fraud.

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Place Phone Orders BC

BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on creating a manual order.

bigcommerce phone orders backoffice operations

Place Phone Orders for M1

Merchants should place phone orders from within the Magneto Admin Console. Bolt recommends using Magento’s Official Documentation to complete this action.

magento phone orders backoffice operations

Place Phone Orders for M2

Merchants can use Bolt to process payments for orders manually created in the Magento Commerce console.

magento commerce phone orders backoffice operations

Place Phone Orders for SFRA

How to Place a Phone Order Log in to your SFCC Business Manager Console. Navigate to Merchant Tools> Ordering > Customer Service Center. Select Create New Order. Select customer, set shipping address and billing address, add products and shipping method. Select Submit Order. Choose Bolt Payment as the payment method and select the arrow. Save. Bolt Checkout opens. Fill the all details in Bolt modal and click the Pay button.

sfcc phone orders backoffice operations

Place Phone Orders for SiteGenesis

How to Place a Phone Order Log in to your SFCC Business Manager Console. Navigate to Merchant Tools> Ordering > Customer Service Center. Select Create New Order. Select customer, set shipping address and billing address, add products and shipping method. Select Submit Order. Choose Bolt Payment as the payment method and select the arrow. Save. Bolt Checkout opens. Fill the all details in Bolt modal and click the Pay button.

sfcc phone orders backoffice operations