Who to Contact: Bolt or the Merchant
Before requesting help, identify whether your issue should be addressed by Bolt or the merchant.
| Contact Bolt | Contact Merchant |
|---|---|
| Manage your Bolt Shopper account | Inquire information about your order |
| Review failed/rejected transactions | Request return/refund |
| Chargeback disputes | Resolve order-related issues |
Note: See the detailed list below to understand which party to contact for specific issues.
Find Merchant Contacts
You can find merchant contact information:
- On the merchant’s online store,
- In the receipt you received via email,
- On the order details page
Also, a merchant’s online store should include their policies, which might help answer your questions.
Returns and Exchanges
Bolt does not manage product returns or exchanges. These are handled directly by the merchant. If return or product exchange are not available, contact the merchant’s customer support team.
Refunds
To request a refund, contact the merchant directly. Note that the approval of your request depends on the merchant’s store policies.
Summary of Support Topics
Below is a detailed list of issues handled by Bolt and the merchant. Click on each category to view more information.