đź“Ť Shoppers / Orders / Order Inquiries, Returns, and Refunds Order Inquiries, Returns, and Refunds Learn how to handle order issues, returns, and refunds, and who to contact in each case. Page Contents Click to expand. Who to Contact: Bolt or the Merchant Before requesting help, identify whether your issue should be addressed by Bolt or the merchant. Contact Bolt Contact Merchant Manage your Bolt Shopper account Inquire information about your order Review failed/rejected transactions Request return/refund Chargeback disputes Resolve order-related issues Note: See the detailed list below to understand which party to contact for specific issues. Find Merchant Contacts You can find merchant contact information: On the merchant’s online store, In the receipt you received via email, On the order details page Also, a merchant’s online store should include their policies, which might help answer your questions. Returns and Exchanges Bolt does not manage product returns or exchanges. These are handled directly by the merchant. If return or product exchange are not available, contact the merchant’s customer support team. Refunds To request a refund, contact the merchant directly. Note that the approval of your request depends on the merchant’s store policies. Summary of Support Topics Below is a detailed list of issues handled by Bolt and the merchant. Click on each category to view more information. Contact Bolt Click to expand. Create a Bolt Shopper account Update email for Bolt Shopper account Update the payment method for your Bolt Shopper account Change the contact name on a Bolt Shopper account Change the contact phone on a Bolt Shopper account Order review for a failed/rejected transaction Unrecognized log-in attempts to Bolt Shopper account Delete Bolt Shopper account Chargeback disputes Unable to receive SMS code Bolt Shopper account recovery Contact Merchant Click to expand. Adjust size, quantity, color or model of item Change shipping address Verify shipping address Change recipient name Add a gift message Add a gift receipt Change payment method Cancel an order Questions about items you ordered Order Tracking Information Shipping ETA Order confirmation Order exchange Item returns Adding a coupon/promotional code to your order Coupon/promotional code not working Missed deadline date of coupon/promotional code Item/model out of stock Questions about other items in stock Product specifications Errors with merchant’s website Order arrived damaged Order never arrived when delivery was confirmed Received the wrong item Item missing from order Order arrived too late Order shipped to incorrect address Order invoices Tax exemptions
