📍 Shoppers / Orders & Subscriptions / Track Orders

Track Orders

Shoppers can sign up for SMS order notifications during checkout. Once subscribed, you’ll get notifications for order updates like the following:

  • Order placement
  • Shipment
  • Out for delivery
  • Delivered

Both Bolt account members and guest shoppers can subscribe to SMS order notifications.

Subscribe to SMS Order Notifications

During Checkout

  1. Begin the checkout process.
  2. Fill out your shipping information and proceed to Delivery.
  3. Select Text me order notifications to ….
  4. Complete checkout.

checkout order tracking

From the Order Confirmation Page

  1. Complete checkout.
  2. Open your Order Confirmation page.
  3. Click Get delivery updates and enter your phone number.

Order Tracking Landing Page

From the Brand’s Website

For merchants that provide an order lookup feature:

  1. Look for a button that says Track My Order or Order Lookup, which may appear in the top or bottom navigation.
    • Order Tracking Button Example
  2. Enter your email address or order number (can be found in your order confirmation email).
  3. If prompted, complete authentication by entering the six-digit code.
  4. Click Get delivery updates and enter your phone number.

Order Tracking Landing Page

How to Unsubscribe

To unsubscribe from order notifications, reply to the automated SMS message.

  • From this merchant: Reply with PAUSE.
  • From all Bolt merchants: Reply with STOP.
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