📍 Mobile / Mobile App Help / Mobile FAQ Mobile FAQ Find answers to frequently asked questions about Bolt SuperApp. General What is Bolt? Click to expand. Learn more about Bolt by visiting our Shopper or Merchant & Developers Help sites. Also, check our 2-minutes video to see how merchants protect your information by having Bolt Financial process your online orders. Access & Approval Process How do I get access to the app? Click to expand. Bolt SuperApp is available for iOS and Android. After downloading the app you can sign up and log in to get started with Bolt. For more information about the app, visit the Mobile Help page. How long does the approval process take? Click to expand. To access Bolt financial features, you need to verify your identity, connect a funding source, and make an initial deposit of at least $5 to activate your Bolt Card. The process is usually instant. If you experience any issues, you can raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. Why was my application not approved? Click to expand. Applications may be declined due to incomplete information, verification issues, or eligibility requirements. If you believe there was a mistake, contact Bolt Support for further assistance. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. Can I invite others to join the app? Click to expand. Yes! To invite someone, go to Send/Receive > find a contact you would like to invite > send them an invitation link. Using the App What can I do with the app? Click to expand. You can send and receive money, earn rewards on online and offline purchases, buy and sell crypto, and manage your finances. Additional features will be available soon. For more information about the app, visit the Mobile Help page. What should I do if I am unable to verify my identity? Click to expand. If you are having issues verifying your identity, please contact Bolt Support and let us know at which step the verification process is failing. We will guide you through the next steps. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. How do I add money to my account? Click to expand. You can deposit money by going to Bank/Card > Bolt Account > Deposit. See more information on deposits to Bolt. Are there any fees for transactions? Click to expand. Some transactions, such as debit card p2p (peer-to-peer) transfers, are free of charge. But some services, like credit card transfers and cryptocurrency buy or sell operations, involve fees. Is my money secure? Click to expand. Yes! Banking services are provided by Midland States Bank, Member FDIC. For more information about FDIC insurance, please refer to your Account Agreement. You can find all legal disclosures in the Bolt SuperApp by going to Profile, scrolling to the bottom of the screen, and tapping Terms of Use or Privacy Policy for more details. To report unauthorized activity, contact us at compliance@bolt.com. Why is my payment transfer delayed? Click to expand. Transfers initiated before the cutoff time (2:30 PM) are typically completed on the same day. Transfers made after the cutoff time are processed on the next business day. Note: If a transfer from your bank account to your Bolt debit card has been pending for more than two business days, please contact the Bolt Support team immediately to investigate and resolve the issue. Raise a support ticket online or in the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. Bolt Debit Card How do I get a Bolt Debit Card? Click to expand. Your Bolt Debit Card will be automatically provisioned once you complete identity verification and connect a funding source. Note: it is required to complete an initial deposit at least $5 to activate the card. See more here. Can I order a physical Bolt Card? Click to expand. Yes, you can. Go to Bank/Card > Get a physical card. See more here. Note that the approximate card delivery time is around 10 business days. Are there any fees associated with Bolt Card? Click to expand. No. There are no annual or other fees associated with Bolt Card. Can I add Bolt Card to Apple Wallet? Click to expand. This feature is not supported yet, but it will be available soon. How can I block my Bolt card? Click to expand. You can block your Bolt card directly in the app. Go to Cards > choose the option to block your card temporarily or permanently. If you experience any issues while blocking your card, please contact Bolt Support. Be sure to share your registered email address so we can assist you further. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. How can I request a new Bolt Card if I permanently blocked my existing one? Click to expand. Contact the Bolt Support team to request a new card. You can raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. Crypto Is crypto buy and sell available in the app? Click to expand. Yes. You can buy and sell crypto as soon as you open your crypto account. Visit the Crypto section to learn more. Rewards What do I get with the Bolt Rewards Program? Click to expand. With Bolt, you can earn rewards in different categories. Some categories, like Streaming and Gaming, are always available. You can also select one Boost category to earn even more. Review the Bolt Rewards Program conditions for details, and get ready to activate your Bolt Rewards Hub! Account & Security How do I manage my Bolt account? Click to expand. You can manage your Bolt account settings, view personal info and delete your account through the Shopper Dashboard. To learn how Bolt processes personal information, see Bolt’s Privacy Policy. Can I change the email address associated with the app? Click to expand. No. For security reasons, the email address linked to your Bolt mobile app cannot be changed. Is my personal information stored securely within the app? Click to expand. Yes. With Bolt, you can be sure that your information is secure and protected. Learn more in the Mobile App Privacy Policy. What happens if I lose my phone? Click to expand. Your account is protected by login credentials and security verification. However, we recommend contacting Bolt Support to temporarily lock your account if your device is lost or stolen. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. What happens if I lose my card or if it getts stolen? Click to expand. If your card is lost or stolen, permanently block it in the mobile app by going to Bank/Cards > Permanent block. Then contact the Bolt Support team to request a new card. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket.
