📍 Mobile / Mobile App Help / Mobile FAQ Mobile FAQ Find answers to frequently asked questions about Bolt Finance SuperApp. Page Contents Click to expand. General What is Bolt? Click to expand. Learn more about Bolt by visiting our Shopper or Merchant & Developers Help sites. Also, check our 2-minutes video to see how merchants protect your information by having Bolt Financial process your online orders. Access & Approval Process How do I get access to the app? Click to expand. Our app is invite-only. Follow the email instructions to sign up and install the app. For more information about the app, visit the Mobile Help page. How long does the approval process take? Click to expand. The approval process typically takes 3 business days. You’ll receive an email once your account is approved. Why was my application not approved? Click to expand. Applications may be declined due to incomplete information, verification issues, or eligibility requirements. If you believe there was a mistake, contact Bolt Support for further assistance. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. Can I invite others to join the app? Click to expand. Yes! To invite someone, go to Send/Receive > find a contact you’d like to invite > send them an invitation link. Using the App What can I do with the app? Click to expand. You can send/receive money, make purchases, and manage finances. More features will be added over time. What should I do if I'm unable to verify my identity? Click to expand. If you’re having trouble verifying your identity, please contact Bolt Support and let us know at which step the verification process is failing. We’ll guide you through the next steps. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. How do I add money to my account? Click to expand. You can deposit money by going to Cards > Bolt Account > Deposit. Are there any fees for transactions? Click to expand. Some transactions, such as debit card p2p (peer-to-peer) transfers, are free of charge. But some services, like credit card transfers and cryptocurrency buy or sell operations, involve fees. Is my money secure? Click to expand. Yes! Bolt uses industry-standard encryption and fraud protection. Deposits are FDIC insured up to $250,000 through Midland States Bank, Member FDIC. Report unauthorized activity at compliance@bolt.com. For more information about the app, visit the Mobile Help page. Why is my payment transfer delayed? Click to expand. Transfers initiated before 4:00 PM are typically completed on the same day. Transfers made after 4:00 PM will be processed on the next business day. Note: If a transfer from your bank account to your Bolt debit card has been pending for more than two business days, please contact the Bolt Support team immediately to investigate and resolve the issue. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. How can I block my Bolt card? Click to expand. You can block your Bolt card directly in the app. Go to Cards > choose the option to block your card temporarily or permanently. If you experience any issues while blocking your card, please contact Bolt Support. Be sure to share your registered email address so we can assist you further. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. Account & Security What happens if I lose my phone? Click to expand. Your account is protected by login credentials and security verification. However, we recommend contacting Bolt Support to temporarily lock your account if your device is lost or stolen. Raise a support ticket online or via the app by going to Profile > Support > tap the Need Help? Click Here button to open a new ticket. How do I manage my Bolt account? Click to expand. You can manage your Bolt account settings, view personal info and delete your account through the Shopper Dashboard. To learn how Bolt processes personal information, see Bolt’s Privacy Policy.
