Welcome to the help center for the Bolt Mobile Wallet

Frequently Asked Questions

Access & Approval Process

How do I get access to the app? +
Our app is invite-only. Follow the email instructions to sign up, or join the waitlist to be notified when access is available.
How long does the approval process take? +
The approval process typically takes 3 business days. You'll receive an email once your account is approved.
Why was my application not approved? +
Applications may be declined due to incomplete info, verification issues, or eligibility requirements. Contact support at support@bolt.com for assistance.
Can I invite others to join the app? +
Yes! You'll receive a unique referral code to share. Referred users will be added to the waitlist and notified when they get access.

Using the App

What can I do with the app? +
You can send/receive money, make purchases, and manage finances. More features will be added over time.
How do I add money to my account? +
Link your bank account or debit card under Settings > Funding Sources and follow the instructions.
Are there any fees for transactions? +
Some transactions are free, but services like instant transfers may have fees.
Is my money secure? +
Yes! We use industry-standard encryption and fraud protection. Deposits are FDIC insured up to $250,000 through Midland States Bank, Member FDIC. Report unauthorized activity at compliance@bolt.com.

Account & Security

What happens if I lose my phone? +
Your account is protected, but we recommend contacting support to temporarily lock your account.