What payment methods do you accept?
We accept credit and debit card payments with MasterCard, Visa, American Express, Diners, and Discover. Some merchants may also offer alternative payment methods such as PayPal, Apple Pay, or Google Pay.
Where is my receipt?
You will receive a Payment Receipt from Bolt. Our partner merchants also send you an order confirmation. If you need your payment receipt again, send an email to us at support@bolt.com and we can resend it for you. Please get in touch directly with the merchant you ordered from to get your order confirmation re-sent.
Why did the transaction fail?
Payments can fail typically due to incorrect card information (expiration date, address information, or CVC), card restrictions set by the issuer, account balance, or if the transaction is different from the cardholder’s spending habits. Our payment provider blocks any transaction which is deemed high-risk, to prevent fraud, as required under the Red Flags Rule by the Federal Trade Commission.
But, we understand how frustrating it is not to be able to make your favorite purchase! So if your card is blocked after the transaction, please let us know so that we can look into it.
Why haven’t I received my refund yet?
Refunds can take up to 14 days after the merchant has initiated it.
If you still haven’t received the refund, please contact our Support team so that we can investigate with the merchant. In that case, please state your payment reference which you can find our your payment receipt.
If you still have a question about paying via Tipser, reach out via email at support@bolt.com.
Sales Tax [US]
Products sold through Tipser can be subject to tax. Tax is calculated depending on the following factors:
- The seller’s identity and address
- The type of product you purchased
- The delivery address of your order
- The location of fulfillment
The tax applying to your order is calculated at checkout, after entering your delivery data. The tax displayed is the combined local and state tax rate applying to your order. Even if you live in a state that does not impose sales tax, you can be charged tax if your order is being delivered to another location where taxes apply.